Terms & Conditions

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The laws of Queensland, Australia govern these Terms and Conditions of Use.

Tickets are sold by Eventbrite as agent for and on behalf of Museum of Brisbane and subject to the following terms and conditions:

• Ticket holders are subject to the conditions applicable to that event/or the venue where held, as indicated on the front of the ticket.
• All sales are final. Purchased tickets may only be exchanged or refunded in accordance with the Live Performance Australia Ticketing Code of Practice. A fee may be applicable on eligible exchanges and refunds.
• Unauthorised use of camera or recording equipment is strictly forbidden.
• The venue and/or presenter reserve the right to refuse admission. This includes and is not limited to removal or refusal of admission for the safety and comfort of others, and/or in compliance with the Queensland Liquor Licensing Law.
• Tickets are not refundable if admission is refused.
• Latecomers may only be admitted at the discretion of the venue and/or promoter if there is a convenient break in the performance.
  • If a ticket holder contacts MoB about being late for a walking or boat tour, the tour guide will wait up to to start the tour, however if the ticket holder is not at the meeting point with 10 minutes of the advertised start time, the tour will commence without them and they will not be eligible for a refund.
• Tickets may not be on-sold or used for other commercial purposes without the ticketing service provider’s prior written consent.
• The right is reserved by the organisation responsible for presenting the event to vary ticket prices, advertised programs and to add, withdraw or substitute performers as necessary.
• Under no circumstances will a presenter, venue or ticketing service provider be required to reimburse a consumer for auxiliary expenses incurred by the consumer in the attendance or non-attendance to an event. Auxiliary expenses include, but are not limited to, the cost of travel, car parking, childcare and accommodation. Consumers are encouraged to obtain sufficient ticket or travel insurance cover for such circumstances.
• Fees and charges including but not limited to postage charges and exchange fees are non-refundable.
• Ticket holders enter the venue at their own risk.

Children attending a Museum of Brisbane program aged 12 and under must be accompanied by a supervising adult at all times. While attending a program or workshop, the supervising adults must stay within the area of the workshop.

Children over the age of 12 must be accompanied by a supervising adult, unless, the supervising adult has provided suitable contact methods and agreed in writing to the drop off and pick-up of the child at the designated time as outlined by MoB. This information will be collected by a Museum facilitator before the adult has departed.

in which case You may receive a refund in accordance with the MoB Terms and Conditions, or the COVID-19 Refunds and Exchanges Terms and Conditions, as the case may be.